Customer Service Specialist International

Location: Barcelona (Spain)
Sector: Pharmaceutical and biopharmaceutical
Vacancies: 1
Work modality: Hybrid

Grupo Ferrer Internacional

At Ferrer we use business to fight for social justice. We have long been a company that looks to do things differently; instead of maximizing shareholder returns, we reinvest much of our profit in initiatives that give back to society. Back where it belongs. We go beyond compliance and are guided by the highest standards of sustainability, ethics and integrity. As such, since 2022, we are a B Corp.

Founded in Barcelona in 1959, Ferrer offers transformative solutions for life-threatening diseases in more than one hundred countries. In line with our purpose, we have an increasing focus on pulmonary vascular and interstitial lung diseases and rare neurological disorders. Our 1,800-strong team is driven by a clear conviction: our business is not an end in itself, but a way to change lives.

We are Ferrer. Ferrer for good.

Job description

Your mission 

As key member of our International Customer Service Team you’ ll coordinate the end-to-end management of assigned international customer orders from the moment they are received until the products successfully reach the client’s facilities. Proactively resolving any issues and ensuring an exceptional service experience in a dynamic international environment.

Responsibilities:

Manage orders throughout the ordertodelivery process, ensuring that all committed delivery dates are met.

Monitor the status of orders in coordination with all involved departments, ensuring best Customer Experience standards.

Resolve any issues related to the orderprocessing workflow.

Provide customers and business units with accurate and timely delivery information.

Oversee the invoicing and export processes for assigned customer accounts/subsidiaries, ensuring compliance with operational, regulatory, and quality requirements.

Manage shipping instructions with different freight forwarders and address any issues that may arise during the shipment/export process.

Ensure adherence to KPIs and report performance results to the assigned Area Managers.

Why Ferrer?

Make a positive impact in society
Participate in volunteering activities
Grow in a culture of trust, responsibility, and constructive feedback
Enjoy a flexible working model & collaborative office experience to enable innovation and teamworking
Make a real difference to the team and to yourself
Take advantage of opportunities for development & learning
Discover a range of benefits to support your physical, emotional and financial wellbeing
Customize your remuneration and benefit

Requirements

What you’ll need to succeed

You will rock at this company if you are a person with empathy, humility, curiosity and optimism.

You will rock at this role if you match with:

Higher Education background/Degree in Business, Economics, International comerce or similar related fields

Minimum 3 years of experience in International Customer Service, preferably within the pharmaceutical or chemical industry.

At least 3 years of experience in export management (non EU) and shipments (intraEU).

Knowledge of SAP S/4HANA.

Advanced level of English (C1-C2), both spoken and written, for daily interaction in an international environment.

Experience in servicelevel analysis and KPI reporting.

Ability to manage multiple orders and priorities simultaneously in a complex and regulated environment.

Strong customer orientation, operational rigor, and attention to detail.

Proactivity and strong problemsolving orientation with Analytical mindset and focus on continuous improvement.

Strong communication skills and ability to coordinate effectively across functions.
Resilience and ability to work in high demanding dynamic multinational environmens.

If this great challenge matches your profile, then we are waiting for you!

At Ferrer, we guarantee equal treatment and opportunities in recruitment, avoiding prejudices and stereotypes for any reason in the processes of access to the company, assessing only objective criteria such as professional and academic skills and work experience.

Location: Barcelona (Spain)
Sector: Pharmaceutical and biopharmaceutical
Vacancies: 1
Work modality: Hybrid

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